Shipping Policy
1. Domestic Shipping (Hong Kong)
SF Express
- Flat rate: HK$50 per order
- Free shipping on orders over HK$500
2. Dispatch Times
Orders placed and paid before 2:00 PM HKT (Monday to Friday) are dispatched the same business day. Orders placed after 2:00 PM or on weekends/public holidays are dispatched the next business day.
3. Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Hong Kong Island & Kowloon | Next business day |
| New Territories | 1–2 business days |
| Outlying Islands | 2–3 business days |
4. International Shipping
International orders are shipped via FedEx. Shipping costs are quoted per order based on destination, weight, and dimensions. Please contact us via WhatsApp or email for an international shipping quote.
5. Tracking
A tracking number will be provided via WhatsApp once your order has been dispatched. You can track your delivery on the SF Express or FedEx website.
6. Contact
For shipping inquiries, please contact us via WhatsApp at +852 9146 1951 or email info@ntel.hk.